What:

As part of the FIFA 14 project my team and I focused specifically on the FIFA Ultimate Team (FUT) mode. My role involved gameplay testing, regression testing, and investigating online fraud to ensure the quality and integrity of the game.

Why:

FIFA Ultimate Team (FUT) is a popular game mode in the FIFA series where players build their dream football teams by earning, trading, and purchasing player cards. As one of the franchise's most-played modes, FUT is a key driver of FIFA 14's success, both in player engagement and revenue generation. Ensuring the mode was bug-free, secure, and enjoyable was essential for maintaining its popularity and supporting the game's overall sales and reputation. With the added complexity of launching on next-gen consoles, quality assurance and fraud prevention became even more critical.

How:

Initially, I contributed to FIFA 13 part-time while in university, performing gameplay and graphics testing. After graduation, I transitioned to full-time QA on FIFA 14, where I:

• Conducted gameplay and regression tests, focusing on specific areas of FUT functionality.

• Tested the game on next-gen consoles (Xbox One and PS4) before their official launch to ensure compatibility and performance.

• Collaborated with development teams to track and resolve bugs across gameplay, hardware, and companion applications.

Later, I joined the FUT Fraud Team, focusing on online security and ecosystem integrity. My responsibilities included:

• Investigating unusual trading behaviors of player cards.

• Reviewing customer tickets related to stolen coins or accounts.

• Identifying and banning bot accounts and cheaters.

• Tracking phishing websites targeting FIFA players and shutting down illicit coin-selling operations.

Tools:

• Dev kits for next-gen consoles (Xbox One, PS4).

• Bug tracking software (e.g., JIRA).

• Internal tools for monitoring in-game transactions and user activity.

• External resources for identifying phishing websites and fraudulent activity.